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第40章输赢不是争吵出来的You'tWina
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戴尔·卡耐基Daleegie
YearsagoPatrip;apos;HaireJoinedoneofmyclasses.Hehadlittleedudhowhelovedascrap!
Hehadonachauffeur,aomebecausehehadbeentrying,withoutmuchsuccess,toselltrucks.Alittlequestihtoutthefactthathewasuallysgwithandantagonizingstheverypeoplehewastryingtodobusih,ifaprospeythioryaboutthetruckshewasselling,Patsawredandwasrightatthep;apos;sthroat.Patwonalumentsinthosedays.Ashesaidtomeafterward,"Iofteofanoffig:'Itoldthatbirdsomething.'SureIhadtoldhimsomething,butIhadn'tsoldhimanything."
Myfirstproblemwasrip;apos;Hairetotalk.Myimmediatetaskwastotrainhimtorefrainfromtalkingandtoavhts.
Mr.O'HairebeeofthestarsalesmeeMotorpanyinNewYork.
Howdidhedoit?Hereishisstoryinhisownwords:"IfIwalkintoabuyer'soffidhesays:'What?AWhitetruck?They&apood!
Ios;ttakeoneifyougaveittome.I'mgoingtobuytheWhose-Ittruck.'Isay,'TheWhose-Itisagoodtruck.IfyoubuytheWhose-It,you'llake.TheWhose-Itsaremadebyafinepanyandsoldbygoodpeople.'
"Heisspeechlessthen.ThereisnumeheWhose-ItisbestandIsaysureitis,hehastostop.He'tkeeponallafternoonsaying,'It'sthebest'withhiWethehesubjectofWhose-Itaalkaboutthegoodpoiruck.
"Therewasatimewhenaremarklikehisfirstonewouldhavemademeseesdredande.Iwagai;andthemainstit,themoremypruedinfavorofit;andthemued,themorehesoldhimselfoor'sproduct.
"AsIlookbaoIwaseverabletosellanything.Ilostyearsofmylifeinsgandarguihshutnow.Itpays."
AswiseoldBenFraosay:"Ifyuearadiayachieveavies;butittyvictorybecauseyouwillyouroppo'sgoodwill."
Sofigureitoutforyourself.Whichwouldyouratherhave,aheatricalvictoryoraperson'sgoodwill?Youhaveboth.
FrederickS.Parsons,aaxt,hadbeendisputingandwranglingfovermenttaxior.Anitemofhousanddollarsarsohishousanddollarswasiyabaddebt,thatitwoulded,thatitoughtaxed."Baddebt.myeye!
"retortedtheior."Itmustbetaxed."
"Thisiorwascantandstubborn,"Mr.Parsonssaidashetoldthestorytotheclass.Reasonwaswastedahelued,themorestubbornhebecame.SoIdecidedtumehesubjedgivehimappre.
"Isaid,'Isupposethisisaverypettymatterinparisonwiththereallyimportantanddifficultdep;apos;rerequiredtomake.I'vemadeastudyoftaxatioI'vehadtogetmyknowledgefromboyoursfrlineofexperieimewishIhadajoblikeyours.Itwouldteap;apos;ImeanteverywordIsaid."
"Well."Theiraightenedupinhischair,leanedbadtalkedftimeabouthiswork,tellihecleverfraudshehaduonegraduallybedly,alyhewastellihis.Asheleft,headvisedmethathewouldyproblemfurtherandgivemehisdeafe>
"Hecalledatmyofficethreedayslaterahehaddecidedtoleavethetaxreturlyasitwasfiled."
Thistaxiorwasdemoanfrailties.HewantedafeelingofimportandaslongasMr.Parsuedwithhim,hegothisfeelingofimportancebyloudlyassertinghisauthority.Butassoonashisimportancewasadmittedastoppedandheermittedtoexpandhisego,hebecameasympathetidlyhumanbeing.
多年前,帕特里克·欧·海瑞参加了我的成人教育班。
帕特文化水平不高,却很喜欢和人争论。
他曾做过司机,之所以来向我求助,是因为他推销卡车没能成功。
这是由一个小问题引发的——他总是不断地与客户争论而触怒他们。
一旦对方对他销售的汽车稍有不满,帕特便会喋喋不休,没完没了。
那段时期,帕特赢了不少场争论。
正如他后来对我所说的那样:“我常常走出办公室便自言自语道:‘我好好地教训了他。
’我确实教训了他,可我没有卖出想卖的车。”
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